Having trouble creating your RSVP account because your email address is already in use?
If you’re seeing a message indicating that your email address is already registered, it usually means the email address is associated with an existing RSVP account.
RSVP requires each account to have a unique email address. This helps us maintain account security, prevent duplicate registrations and protect members’ personal information.
Here’s what you can do to resolve the issue.
Why Is My Email Address Already Registered?
You may encounter this message for several reasons:
- You already have an RSVP account: You may have registered previously using the same email address.
- You forgot about an old account: If you’ve used RSVP in the past, your email address may still be associated with your previous profile.
- You signed up using Apple or Google: Your email address may already be linked to an account created using one of these sign-in methods.
- You previously deleted your account: Your email address may still be associated with an account record that requires further review.
- Your email address was entered incorrectly: A typing error may have caused you to enter an address already associated with another account.
1. Try Logging In Instead of Creating a New Account
If you’ve previously joined RSVP, you may not need to create another account.
Instead, try logging in using your existing details.
- Open the RSVP app or visit www.rsvp.com.au.
- Select Log In instead of Join or Sign Up.
- Enter your registered email address and password.
- Follow the prompts to access your account.
If you originally registered using Apple or Google, try signing in using the same method.
2. Reset Your Password
If you recognise the email address but can’t remember your password, you can request a password reset.
- Go to the RSVP login page.
- Select Forgot your password?
- Enter your registered email address.
- Follow the instructions sent to your inbox.
- Return to RSVP and log in using your updated password.
If you don’t receive the password reset email, check your spam or junk folder and make sure you’ve entered the correct email address.
For more information, see How to Reset Your Password.
3. Check Whether You’ve Used RSVP Before
If you haven’t used RSVP for a long time, your previous account may still be associated with your email address.
RSVP accounts that haven’t been accessed for an extended period may become dormant or be subject to account management processes.
Please note: Creating a new account using a different email address isn’t necessarily the best solution if you already have an existing RSVP profile.
4. Check That You’ve Entered the Correct Email Address
Before trying again, make sure you’ve entered your email address correctly.
Check for typing errors, missing characters or an incorrect email domain.
If you have multiple email addresses, consider whether you may have registered with a different one previously.
5. Still Having Trouble Creating Your Account?
To help us identify the issue, provide:
- Email address: The email address you’re trying to register.
- Error message: The exact message displayed during registration.
- Previous account: Let us know whether you’ve used RSVP before.
- Device: Whether you’re using an iPhone, Android device or computer.
- Screenshot: If possible, include a screenshot of the error message.
Our team will review the information and advise you on the next steps.