If you are experiencing a bug, error, or unexpected behaviour on RSVP, there are several steps you can take before contacting support.
Troubleshooting Steps
First, please try the following:
Ensure your device (phone, tablet, or computer) is fully updated with the latest operating system updates, as outdated software can cause performance issues.
If you are using the website, try clearing your browser cache and cookies, then restart your browser and try again.
If you are using the RSVP app, make sure you have the latest version installed. If the issue continues, try uninstalling and reinstalling the app.
You can also try accessing RSVP using a different browser or device to see if the issue is device-specific.
If the Issue Continues
If the problem persists, please contact support@rsvp.com.au and include the following details to help our Technical Team investigate:
- A clear description of the issue
- Any error messages received
- Steps to reproduce the problem
- Screenshots (if possible)
- Device type (e.g. phone, computer, tablet)
- Device model (e.g. iPhone X, Samsung Galaxy S10, MacBook Pro)
- Browser or app used
- Version of browser or app (if known)
Providing detailed information allows our Technical Team to quickly identify and resolve the issue, ensuring a smoother experience on RSVP.