Find answers to frequently asked questions about RSVP Premium subscriptions, payments, automatic renewals and membership benefits.
1. How Can I Pay for My Subscription?
You can pay using a credit or debit card, Apple Pay or Google Pay, depending on the payment options available at checkout.
2. Is My Credit Card Information Secure?
Yes. RSVP uses Stripe to securely process payments. We don’t store your full credit card details on RSVP.
Learn more about Stripe’s security.
3. Can I Update My Credit Card Details?
Yes. Go to Settings → Subscription & Purchase History to update your saved payment details.
4. Does My Subscription Renew Automatically?
Yes. Premium subscriptions automatically renew unless cancelled. Subscriptions paid directly through RSVP using a credit or debit card renew one day before expiry.
5. How Do I Cancel Automatic Renewal?
Go to Settings → Subscription & Purchase History → Manage Subscription → Cancel Auto-renewal.
For Apple App Store or Google Play subscriptions, cancellation must be completed through the respective app store.
6. Why Was I Charged After Cancelling?
RSVP processes automatic renewals for credit card subscriptions one day before expiry. If you cancelled after the renewal payment was processed, the charge may have already occurred.
Check your cancellation date and payment history under Settings → Subscription & Purchase History.
7. Can I Get a Refund?
Subscription payments are generally non-refundable, except where required under Australian Consumer Law. Refund eligibility depends on the circumstances of your purchase.
For subscriptions purchased through Apple or Google Play, refund requests must be submitted to the respective app store.
8. Does Premium Membership Include Stamps?
Yes. Premium subscriptions include Stamp credits to start conversations with other members. The number of Stamps depends on your plan.
9. Can I Pause My Premium Subscription?
No. RSVP doesn’t currently offer an option to pause or put a Premium subscription on hold.
10. What Happens When My Premium Subscription Expires?
Your account returns to free membership, and Premium-only benefits end. Any unused Stamps included with your Premium subscription will also expire.
If you purchase a new Premium subscription within 7 days, eligible unused subscription Stamps may be reactivated.
11. Will My Profile Be Deleted When My Subscription Expires?
No. Your profile remains active, and you can continue using RSVP’s free features.
12. Can I Subscribe Again After My Membership Expires?
Yes. Go to Stamps & Subscriptions to purchase another Premium membership whenever you’re ready.