Introduction
If you believe a stamp was used in a non-contact interaction or another suspicious interaction on the platform, you can request a refund. We will review the case and decide whether the stamp meets our refund criteria.
When you can request a refund
You can submit a refund request if you think a stamp was used for an interaction that did not meet the stamp policy criteria, including non-contact interactions.
How the review works
Once you send your request, the platform will review the interaction details and any available evidence. If the review confirms that the interaction did not meet the stamp policy criteria, the stamp will be refunded.
If the review does not find any violations, the stamp will not be refunded.
What to include in your request
To help us review your case quickly, include the following details when you contact support:
- The date and time of the interaction
- The profile or interaction reference, if available
- A brief explanation of why you believe the stamp should be refunded
Additional information
Refund decisions are based on the stamp policy criteria and the outcome of the review. If you need help submitting a request, contact support through the help centre.