We understand that it can be disappointing when you use a Stamp to contact another member and don’t receive a response, especially if their account is later suspended or removed.
At RSVP, there are certain circumstances in which your Stamp may be returned to your account, separate from the RSVP Stamp Guarantee.
What Happens to My Stamp If the Member I Contacted Is Suspended?
If you use a Stamp to contact another member and their account is suspended within the 30-day contact period, your Stamp will be automatically replaced 3 days after the suspension date.
When Am I Eligible for a Courtesy Stamp Return?
To be considered for an early courtesy Stamp return, all the following conditions must be met:
- Positive interest: The member sent you a Wink or responded positively to a Wink you sent.
- No reply received: The member hasn’t responded to your personal message.
- At least 14 days have passed: Your first personal message was sent at least 14 days ago.
- Contact remains open: You haven’t cancelled the contact channel.
- Respectful communication: You haven’t sent messages criticising, pressuring or chastising the member for not responding.
- Appropriate content: Your messages don’t contain offensive or inappropriate language or content.
- No personal contact details: Your messages don’t contain personal contact information, such as your phone number or email address.
Please note: Courtesy Stamp returns are reviewed individually and are not guaranteed, even if all the above conditions are met.
An early courtesy return is separate from the standard RSVP Stamp Guarantee and is offered at RSVP’s discretion.
How Long Will My Replacement Stamp Be Valid?
A replacement Stamp issued under the RSVP Stamp Guarantee has the same validity period as the original Stamp, starting from the date the replacement is issued.
For example, if your original Stamp was valid for 7 days when purchased or granted, your replacement Stamp will also be valid for 7 days from the date it’s issued.
The validity period of a Stamp returned under other circumstances, including a courtesy return, will depend on the applicable replacement conditions.
If you have multiple Stamps available, RSVP automatically uses the Stamp with the nearest expiry date first when you start a new conversation.
We recommend sending a free Wink and waiting for a positive response before using a Stamp to start a conversation.
This helps you gauge the other member’s interest before using a Stamp to send a personal message.
While a positive Wink doesn’t guarantee a response, it can help you make a more informed decision about who to contact.