All RSVP profiles go through an initial verification and review process to help keep our community safe, genuine and welcoming.
When you join RSVP, we check your account information and profile content to help ensure they meet our Community Guidelines and Terms of Use.
How Does Profile Verification Work?
When you create your RSVP profile, it may go through several checks before becoming visible to other members.
These may include:
- Mobile verification: Confirming your mobile number using a verification code.
- Email verification: Confirming your email address using a verification code.
- Location and IP checks: Checking account activity and location information for potential security concerns.
- Profile content review: Checking your profile description and other details to ensure they meet our Community Guidelines.
- Photo review: Checking uploaded photos to ensure they meet our Photo Policy Guidelines.
If your profile meets our requirements, it will become visible to other members.
If your profile doesn’t meet our guidelines or additional security checks are required, your account may be restricted or suspended.
Why Do We Review Profiles?
We review profiles to:
- Help prevent fake or misleading accounts.
- Detect suspicious activity and potential scams.
- Prevent inappropriate or offensive content.
- Ensure members follow our Community Guidelines.
- Maintain a safe and respectful dating community.
We use a combination of automated security checks and manual reviews to help protect members.
Why Was My Account Deactivated Shortly After Creation?
We understand it can be frustrating to create an RSVP account only to find that it’s been deactivated shortly afterwards.
At RSVP, we use automated security checks and account reviews to help keep our community safe and genuine. Sometimes, a newly created account may be restricted or suspended if additional checks are needed.
This doesn’t necessarily mean you’ve done anything wrong.
Your account may be deactivated or suspended for several reasons, including:
- Location restrictions: RSVP is available to residents of Australia and New Zealand.
- Duplicate or multiple accounts: Creating multiple RSVP accounts or registering a new account when you already have an existing one may trigger additional security checks.
- Previous account history: If you’ve previously had an RSVP account that was suspended, terminated or deleted, your new account may require further review.
- Inappropriate content: Offensive, sexually explicit or discriminatory profile descriptions.
- Misleading information: False personal details or information that misrepresents your identity or intentions.
- Contact details: Including phone numbers, email addresses or social media handles in your profile.
- Promotional content: Advertising, commercial activities or financial solicitation.
- Suspicious activity: Unusual account activity that requires additional security checks.
- Community Guidelines violations: Content or behaviour that doesn’t meet RSVP’s standards.
Please note: If an uploaded photo doesn’t meet our Photo Policy Guidelines, the photo may be rejected and won’t appear on your profile. A rejected photo does not automatically mean your account will be suspended.
What If My Profile Is Rejected?
If your profile is rejected during review, your account may be suspended.
Depending on the reason, we may ask you to complete additional Identity Verification before considering reinstatement.
Serious or repeated violations of our Terms of Use or Community Guidelines may result in permanent account restrictions.
What Should I Do If I Can’t Access My Profile?
If you’re having trouble accessing your RSVP account, it may be due to incorrect login details, a password issue, an account restriction or another technical problem.
Let us know what happens when you try to log in, including any error messages you see, so we can look into the issue and help you regain access.